Analytics
Volume, intents, retrieval performance, and content gaps—how FlexyAgents surfaces metrics operators act on.
Analytics turn chat from a black box into a maintenance backlog: which articles fire, where users stall, and which agents need instruction tweaks.
Exact dashboards vary by plan; this guide describes conceptual categories rather than every chart name.
Track conversations per channel to right-size staffing and template inventory for messaging.
Spikes may track campaigns, outages, or misconfigured automations—investigate before blaming model quality.
High “unknown” rates often predict tickets before they arrive. Feed those prompts into knowledge backlogs.
Compare gap themes across languages to prioritize localization spend.
CSAT or thumbs signals, when available, should tie back to transcript review samples.
Pair quantitative trends with qualitative weekly reviews early in rollouts.
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