Channels
Conceptual guide to connecting messaging channels with the same grounded agent—plus pointers to integration-specific docs.
Messaging channels bring assistants into threads customers already use. Setup is vendor-specific (apps, tokens, phone numbers) but runtime behavior reuses your agent configuration.
Template messages and regional regulations (WhatsApp) may constrain first contact—plan human fallback.
Install workspace apps, map channels or DMs to agents, and test mention handling. Internal copilots often start here before customer-facing WhatsApp.
See Integrations → Slack / Microsoft Teams for credential steps.
Requires Meta Business verification and phone numbers. Conversation windows and template categories affect when bots may reply.
See Integrations → WhatsApp for setup details.
Email channels may ingest threads as conversations; tune instructions for async tone and signatures.
Browse the Integrations index for the full list of documented messaging and automation connectors.
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